YOUR SUCCESS IS OUR ULTIMATE GOAL

Pacific Hospitality Group offers a comprehensive scope of consulting services that covers both pre and post-opening processes of spas in resorts or city central hotels, hot spring facilities and salons. We can support your business in  service strategy, income  and expenditure planning, budget planning, equipment procurement, interior design, recruitment, human resources training. With nearly 20 years of experience in the beauty and wellness industry, our expertise will lead your business to success.

OUR SERVICE OFFERINGS

PROJECT PLANNING

Project Feasibility
Market Research
Pre-Opening Planning
Project Management

CONCEPT & DESIGN DEVELOPMENT

Spa Concept Vision
Spa Concept Design
Treatment Menu  Development

FINANCIAL PROJECTION

Short – Medium Term  Income & Expenditure Plan
Revenue Plan
Total Cost Plan

CONSTRUCTION ADMINISTRATION

Facility Equipment and FF&E
Design & Layout Support
Interior Decoration Support
Artwork
Inspection Arrangement

PRE-OPENING

Formulate Timeline
Staff Recruitment: Plan,  Interview, Employment
Employment Contract
Spa Equipments, Furnishing, Amenities
Products For Sale
Spa Operation Software

EDUCATION & TRAINING

Spa Treatment Technique
Anatomy & Physiology Knowledge
Counseling Skill
Service Skill
Manager, Director Training
Laws and Regulations

POST-OPENING

Direct Management, Commission Management
Customer Attraction Plan
Post-Opening Operation Review
Post-Opening Management Review
Operation System

SPA MANAGEMENT AND OPERATION SERVICES
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Besides consultation, Pacific Hospitality Group also provides post-opening management, operation service and staff training service.

One of the most important reasons why clients choose us is our competent human resource training program. The major key to success of a spa is its therapists  who directly provide the services , as well as the products that customers purchase and the service environment.

Understanding this principle, we built Nippon Spa College to cultivate talents for the spa industry. Our educational institute is a CIBTAC and ITEC accredited school with nearly 20 years of history in training high-level hospitality service and technical skills that meet international standards. Our cosmetics brand UMUI products that bring highly-satisfactory spa treatments are also used in our advanced training.

1. Spa Consulting
2. Spa Consulting + Management Support
3. Spa Consulting Service + Operation Management
4. Manager & Staff Training
OUR PROJECTS

Some of our current and past projects.

【Management, Consulting For Luxury Hotels & Resorts 】
・Hyatt Regency Tokyo , SPA + WELLNESS Joule, Tokyo
・The Atta Terrace Club Towers, Club Spa, Okinawa
・Numazu Club, Resort Spa, Shizuoka
・Haimurubushi Resort , Nuchigusui Spa Tingara, Okinawa
・Hoshino Resort UTOCO Auberge & Spa, Kochi
・Loisir Hotel & Loisir Spa Tower, Okinawa

【Our Own Spas 】
・Tokai region: Enso Spa, Enso Spa By The Sea
・Okinawa region: Shima Spa, Muruku Spa, Hamahiga House, Amami Spa, Nuchugusui Spa Tingahra

【Education & ICT 】
・Nippon Spa College
・Okinawa Wellness System Program Development

【Products Research & Marketing 】
・Shiseido
・P&G

【Concept & Marketing 】
・Tokyo Marubiru,
・Tokyo Midtown
・ORBIS Maison
・World Trade Center Osaka
・Sony Project

【Global Projects 】
・JETRO Wellness Business Project, Thailand
・Kuando Univrersity Thalassotherapy Center , Korea
・Beijing Oasis Spa, China
・Day spa establishment, UK
・Spa establishment, Vietnam

【Government & Research】
・Ministry of Economy, Trade and Industry Thailand , Spa Therapist Committee
・Okinawa Health Tourism Products Business Development
・Okinawa Tourism Generation, PR Business, Wellness Project/Traditional Culture Industry Business
・Okinawa Kumejima Food Allergy Tourism Project
・Okinawa Uruma City Regional Human Resource Business